We’re excited to announce a fantastic update to the system tray icon in SuperOps!
Requesters can now submit tickets through forms directly from the system tray, helping MSPs gather all the relevant information upfront and making ticket handling much smoother.
Key features include:
📝 Multiple Ticket Forms: MSP admins can create multiple ticket creation forms in the system tray icon settings, tailored to specific request types.
🔄 Automate with More Context: SuperOps helps technicians prioritize and address tickets more effectively with the detailed information provided in the forms.
📸 Screenshot Attachment: Requesters can attach a screenshot of their current screen when submitting a ticket to provide more context.
🔁 Streamlined Process: Every request is processed as a ticket, ensuring smooth and efficient workflows.
Want this feature enabled in your account? Contact our support team at [email protected].
#SuperOpsUpdates #MSPTools #EfficiencyBoost